Customer Accounts
Customer accounts allow you to sign in to view past orders, update your information, manage subscriptions, and more. All customers are required to create an account in order to make a purchase with us. Please email us at tea4me@artfultea.com if you run into any trouble with the account creation process!
To create a customer account:
- Click the customer account icon in the top right-hand corner of our website (next to the cart.)
- Click "create an account."
- Enter your information.
- Verify your account via email.
- If your email is already associated with an account (for example, if you've used that email to place an order with us in the past) follow the instructions to reset your password and gain access to your account.
Questions about Customer Accounts
How often do I have to log in?
Once you've logged in, you should stay logged in for up to a full calendar year (as long as you use the same device and browser.)
How do I update my account information?
You can update your account information once you've logged in. If you'd like to change your email address or merge two separate customer accounts, please email us at tea4me@artfultea.com.
Why do you require customers to create an account in order to check out?
We've received a marked increase in orders which have a high risk of being fraudulent, likely exacerbated by the use of machine learning to do things like test stolen credit card information. Customer accounts will let us know that you're a real person who truly wants to make a purchase from ArtfulTea.
They will also allow you to see what you've ordered from us in the past, track your packages, update your address, manage any subscriptions you might have, and more.
Can someone help me with my customer account?
We'd be happy to help! Email us at tea4me@artfultea.com.